This Privacy Policy describes how JipsyRide collects, uses, shares, and protects your personal information when you use our ride-sharing platform. By using JipsyRide, you agree to the practices described here.
JipsyRide (“we”, “us”) collects information you provide directly when you create an account (name, email address, phone number, username), information you add to your profile (photo, emergency contacts, saved destinations, ride preferences), and location data collected during active rides.
We also collect device and usage data (device type, app interactions, crash reports, and log data) to operate and improve the service.
Drivers who apply additionally provide date of birth, driver’s license, vehicle registration, insurance, rideshare/commercial insurance documents, and background-check information.
To create and manage your account, match riders with drivers, calculate fares and process payments, send ride and safety notifications, provide real-time tracking and ETAs, prevent fraud and abuse, comply with legal obligations, and improve our platform.
We collect real-time GPS location during active rides for navigation, ETA, matching, and safety (including route-deviation and emergency alerts). You can disable location access in your device settings, though this will limit core app functionality.
We share limited ride details with the other party (rider or driver) to facilitate the trip. We do not sell your personal data to third parties.
We share data with our service providers (e.g. Stripe for payments, Gmail/Google for email and sheets integrations, Slack for internal alerts, Checkr for background checks) under appropriate agreements.
We may disclose data to law enforcement or government authorities when legally required or to protect the rights, safety, or property of users.
Payments are processed securely by Stripe. JipsyRide does not store full card numbers or sensitive payment credentials. Stripe Connect is used for driver payouts.
We retain your data for as long as your account is active or as needed to provide services. After account deletion, most personal data is removed; certain records (e.g. transaction records, safety/emergency alert records, fraud and dispute records) may be retained for legal, tax, and dispute-resolution purposes. See our Account Deletion page for details.
We implement industry-standard security measures to protect your data. All data is encrypted in transit using TLS/HTTPS, and sensitive payment credentials are never stored on our servers — they are handled directly by our payment processor, Stripe.
However, no system is completely secure; we encourage strong passwords and caution when sharing information.
You have the right to access, correct, or delete your personal data. You can delete your account and associated data at any time through the in-app Settings → Delete Account option, or via our Account Deletion page at https://jipsyride.base44.app/AccountDeletion.
After deletion, most personal data is removed within a reasonable period; certain records (transactions, safety/emergency alerts, fraud and dispute records) may be retained where required by law. Contact privacy@jipsyride.com to exercise these rights.
JipsyRide is not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us and we will delete it.
We use cookies and similar technologies to maintain sessions and improve user experience. You can control cookie settings through your browser.
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by other means. Continued use constitutes acceptance of the revised policy.
For privacy-related inquiries, contact us at privacy@jipsyride.com.
JipsyRide · Privacy Policy