You can request deletion of your JipsyRide account and associated personal data at any time. Once your request is processed, your account and the data listed below will be permanently removed.
How to request deletion
1Open the JipsyRide app and sign in to your account.
2Go to Settings, then scroll to the “Delete Account” section.
3Tap “Delete My Account” and confirm in the dialog.
4You will be signed out and a deletion request is submitted to JipsyRide support, who completes the removal.
Prefer email? Send a request from your registered email address to support@jipsyride.app with the subject “Account Deletion Request.”
Data that is deleted
Profile, username, and contact details
Ride history and trip records
Saved payment methods and wallet balance
Ratings, reviews, and feedback
In-app messages and chat history
Emergency contacts and safety alerts
Loyalty points, rewards, and referral records
Device tokens and notification preferences
Data that may be retained
Certain records are kept for legal, tax, fraud-prevention, and dispute-resolution purposes:
Payment and transaction records — retained up to 7 years as required by financial regulations.
Safety and emergency alert records — retained up to 90 days for incident review.
Fraud and dispute records — retained for the duration needed to resolve the matter.